Frequently Asked Questions (FAQ)

A pre-order dress is made especially for you after your order has been confirmed. It is manufactured according to the measurements you provide, which explains a production time before shipping.

The production time is indicated on each product page. It generally takes between 4 and 6 weeks before shipping.

Modifications are only possible within 24 hours of the order and before production begins. Please contact us quickly at rosabluedresses@hotmail.com.

Consult our Size Guide for detailed instructions. If in doubt, our team can guide you by email.

The tracking number is sent to you by email at the time your dress is shipped, once production is complete. During the manufacturing time, it is normal not to have received one yet.

After shipment, transit times are:

• Europe: 3 to 5 business days
• Canada & United States: 6 to 11 business days
• International: 10 to 20 business days

These times are in addition to the production time.

Yes, delivery is free for purchases over €150, worldwide. Below this amount, shipping costs are calculated according to the destination.

The express option reduces transit time to 5 business days. It does not speed up production, only transport. If your event is approaching, indicate the date in the cart and we will make arrangements accordingly.

Delays can occur at customs or during peak activity for carriers. First, check the tracking. If the status has not changed for several days, contact us with your order number.

No. Dresses made to order and custom-made cannot be returned or refunded, except in case of a proven manufacturing defect or an error on our part.

You have 7 days after receipt to report any problems and initiate a return request.

Send an email to rosabluedresses@hotmail.com with your order number, the reason for the return, and photos of the defect. Never send a package without our prior authorization.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a manufacturing defect.

After receipt and verification of the item, the refund will be processed within 7 to 14 business days to the original payment method.

We accept credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. All payments are secured via Shopify Payments.

Yes. Our shop uses 256-bit SSL protocol and payments are processed by Shopify Payments, certified PCI-DSS Level 1. Your banking data is never stored on our servers.

If the Shop Pay option is available in your country, you can benefit from installment payments. This option appears automatically during checkout if it is eligible.

By email at rosabluedresses@hotmail.com. We respond within 24 to 48 business hours.

Check your spam folder. If you still haven't received a reply after 48 business hours, resend your email specifying your order number in the subject line.