Privacy Policy

Privacy Policy

Last updated: March 2026

At RosaBlue Dresses, a company founded in France and based in Canada, the protection of your personal data is a priority.

1. Information We Collect

When you place an order or create an account, we collect the following information:

  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via Shopify Payments)

2. Use of Your Data

Your data is used to:

  • Process and ship your orders
  • Send you order confirmations and updates
  • Respond to your questions and requests
  • Improve our store and services
  • Send you promotional offers (only if you have consented)

3. Data Protection

We comply with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and the European General Data Protection Regulation (GDPR), applicable to our customers in France and Europe.

Our store is hosted on Shopify, which provides a secure and PCI DSS certified infrastructure.

4. Sharing Your Data

We do not sell, exchange, or rent your personal data to third parties. Your information may only be shared with:

  • Our carriers (for the delivery of your orders)
  • Shopify (our e-commerce platform)
  • Payment providers (for secure transaction processing)

5. Cookies

Our store uses cookies to improve your browsing experience, remember your cart, and analyze our site's traffic. In accordance with GDPR, you can accept or refuse non-essential cookies. You can also disable them in your browser settings.

6. Custom Orders & Non-Refundable Policy

In accordance with Article L221-28 of the French Consumer Code and applicable Canadian laws, custom-made and made-to-order dresses are excluded from the right of withdrawal. These items are neither refundable nor exchangeable, except in the case of a manufacturing defect.

We invite you to carefully consult our size guide and contact us before placing any order if you have any doubts.

7. Your Rights

In accordance with GDPR (Europe) and PIPEDA (Canada), you have the right to:

  • Access your personal data
  • Request correction of your data
  • Request deletion of your data
  • Object to the processing of your data
  • Withdraw your consent at any time